Refund policy

Thank you for shopping with us! We want to ensure that you have a satisfying and stress-free shopping experience. To provide you with the utmost convenience and confidence in your purchase, we offer a comprehensive 30-day free return policy and a generous 3-year warranty on eligible products.

30-Day Free Return Policy:

  1. Eligibility: To be eligible for a free return, the item must be purchased through www.marquis-store.com

  2. Timeframe: You have 30 calendar days from the date of purchase to initiate a return.

  3. Return Process: To initiate a return, please contact our customer support team through info@marquis-store.com, and we will guide you through the return process. Please have your order number and relevant details handy to expedite the process.

  4. Return Shipping: We will provide you with a prepaid shipping label for eligible returns within the specified 30-day period. However, if the return is outside of the 30-day period, the customer is responsible for the shipping fee.

  5. Refund: Once we receive the returned item and verify its condition, we will process the refund back to the original payment method used during the purchase. Please allow 3-5 business days for the refund to reflect in your account.

3-Year Warranty:

  1. Coverage: Our products are covered under a 3-year warranty from the date of purchase against manufacturing defects and faults.

  2. Warranty Process: If you encounter any issues covered under the warranty, please contact our customer support team promptly. Provide them with the necessary details and any supporting documentation for a smooth warranty claim process.

  3. Warranty Claim: If the issue is covered under warranty, we will either repair the product, replace it with an identical or comparable item, or issue a refund, at our discretion.

  4. Warranty Exclusions: The warranty does not cover damages caused by mishandling, accidents, improper use, neglect, unauthorized repairs, or modifications.

  5. Warranty Validation: To validate the warranty, please keep your original purchase receipt and any relevant documentation safe.

Please note that this return policy and warranty apply only to purchases made directly from our official store. For products purchased from authorized resellers, their respective policies will apply.

If you have any questions or concerns about our return policy or warranty, feel free to reach out to our customer support team. Your satisfaction is our top priority, and we are here to assist you throughout the process. Thank you for choosing us for your purchase!